Monday, February 15, 2016

This is Home

You were to be my home, the one I was waiting for
When I was tempted to wander, and sorely embittered,
You were the faint strains of a surging melody;
the tranquil waves of a rising sea
I carried the weight of my expectations until I found you;
but as I waited, I prepared, to also be right for you

My words were few, but you understood
Being knit by a common thread, we saw a common truth
Every untold story was waiting to be told to you
Every battle wound was waiting to be revealed to you

When the fire raged, stoked by the winds of conflict, fuelled by the intruder,
You cut through the haze, and ever rose to my defence
When my doubts abounded, amid the clamor of unresolved questions;
Until clarity dawned, you were my honest answer
Until healing appeared, you were my soothing mender
Because when the sun went down, you didn’t let go.
Sleepless and red-eyed, we stumbled into a new day, but you never did let go.

When time and distance clambered to take their toll,
I rested knowing that you’d never let my heart burn;
Never let my core unfold.


I did not get what I wished for, but was granted even the unstated desires of my heart
For I would choose happiness and accolade over the bitter-sweet sting of sanctification,
That my good Father knew from the start.
And I begin to grasp the love of the God of Jacob, marveling,
When you, my beloved, rejoice over me with singing!

Your love is patient and kind;
Displayed through sacrifice; and a girding of your mind.
You swept the chambers of your heart cleaner
So I could walk in barefoot and trusting
You ploughed in fertile, watered ground, ridding it bare of secrets and stories
So I could find my rest in you, my safe haven in tumult and frothing
You held my interests above yours, empathetic, walking in my shoes.
When you did not understand, you tried harder still, and with all your might,
Long after, when I won’t remember what was said, I’ll never forget, oh, just how you tried.

My solid rock, you never tired of loving.
All this while, I thought I would make you whole,
But as your love compels, moves and covers me,
And in a way that only you can,
I’m more whole than I was ever before, my bridegroom, my man. 


Tuesday, October 6, 2015

Fly-by-night operators in the Customer Excellence Era




In my B-school days, when Amazon was still rising and shining, I’d heard of a legend associated with its founder Jeffrey Bezos. It was said that he listened, really listened, to what his customers were saying and personally solicited feedback. Despite being uber competent, his employees feared receiving the dreaded e-mail from Jeff – a single question mark sent to the concerned department on his receiving a customer complaint.

Doubtless, Amazon wouldn’t be the giant it is today, without its focus on customer satisfaction, and that not merely as a slug line, but by walking the earnest talk.
Cut to a horror story and tell me if you relate.
A ‘business’ advertising its wares with a garish website and flatulent Popeye-esque claims, announcing their aim to please customers. Ergo, customer is impressed. Soon, customer is disillusioned. Now, customer wants the promised refund.
Through a year-long assiduous follow-up, she hears excuses ranging from ‘it’s Bakri-Eid, the staff is emaciated’, to ‘no-understand-English-did you mean refund, we thunk you said you was happy and did not want money back’. Mostly, they just refused to respond. On being written to, the owner spews mindless, blatant excuses, and simply refuses to bother.
The business in question – An online book rental from Mumbai called Librarywala (to be avoided like the bubonic plague).
An important question remained – must I fight to the finish, sword flashing, with the fervor of a Visigoth claiming victory from the Romans, and insist on the deposit they had collected from the customer with an obligation to return on cancellation of subscription…... or simply give up on a petty thief?
Because wisdom can be found in a variety of counselors, I asked for advice. I turned to my not-so-idealistic sister, who suggested writing poor reviews and reporting Librarywala on Better Business Bureau (doesn’t exist in India) and asked me to get over it, with a hint of Wall Street condescension.
The fight was never about the money, but the principle. Be that as it were, I’m finally laying down arms, although not without some patronizing advice of my own. What mama says makes sense. Just because it looks legit, doesn’t mean it is.
If like me, you think, a fly-by-night operator in this day and age, can only look like a dacoit with an eye patch snooping creepily from behind a boulder, we’re both mistaken.
Ask questions, read reviews, and give your custom to the worthy. And if like me, you have a heightened sense of fair-play, ask for your due, even if it doesn’t look like you might win.
In the end, "dishonest scales are an abomination to the LORD" (Proverbs 11:1). I rest my case.

Monday, August 17, 2015

A free-wheeling chat

Last Sunday, I met a dear friend, Pastor Priji Varghese in Mumbai, and he set up a podcast quizzing me on success, failure and everything in between.

You can listen to the conversation by clicking the link below:

https://soundcloud.com/pastorpriji/lifetalk-ajin-abraham-1

And I finally took the podcast plunge.


Saturday, July 11, 2015

Discerning Your Hand





A watching world cannot understand, they clasp their hands over their mouths, and shake their heads

What does it mean to be blessed, if not riches, and health and friends?

Doesn’t praise lead to prosperity, prayer to protection, and piety to prestige?




She counted all loss as chaff, in the light of gaining her Master;

And declared him immeasurably sufficient, unfailingly good, and ever the sweeter



I marvel at the rich welcome that must have been your servant’s when her spirit left an earthly tent,

I wonder at the Son, who rose up to meet her at the gates,

He walked with her, joined by the multitude she moved on earth; and she astonished at mighty answers to prayers, then unseen, but now crystal clear

She didn’t travel the world, didn’t cross the seas, but greater an impact than thundering lords,
Greater surely, must be her God!



A legacy of hardship endured like a good soldier of Christ; assuredly outweighs land and wealth and gold
May her offspring remember, and thus, may her story ever be told.

Lest we reduce life to cause and effect;

Lest we reduce life to actions, equal & opposite reactions;

Asking why the righteous do suffer, and then fret because of evil, passing our days bitterly groaning



But You do not answer our questions with certainties; only offer Yourself steadfastly and beseech us to do the same.

Your paths are beyond tracing out; Your ways inscrutable.

Truly, I cannot place my finger on them, but with granted wisdom, oh let me please discern Your Hand. 

Tuesday, December 18, 2012

Courage

  • Courage is taking responsibility for your actions, especially when you’ve gone wrong
  • Courage is making a public apology, healing hurt without letting the sun go down 

  • Courage is generosity of time, money and effort, knowing it may never be returned
  • Courage is finding rest in uncertainty, solace despite ambiguity

  • Courage is never delaying in making amends
  • Courage is sometimes resisting, sometimes fleeing temptation

  • Courage is walking away, even while it deeply hurts
  • Courage is believing in a greater treasure, even while it’s yet unseen 

  • Courage is choosing not to vent your anger
  • Courage is choosing not to lean on your own understanding

  • Courage is saying what you really need to say
  • Courage is in the stillness of silence

  • Courage is in a long, hard look at the mirror
  • Courage is truth in the innermost person
  • Courage is accepting you went astray

  • Courage is in composure and a steadfastly calm spirit
  • Courage is in forgiveness and a remarkably unbitter spirit

  • Courage is in esteeming yourself, everyday
  • Courage is in seeking a fresh start, everyday

  • Courage is in compassion and in mercy
  • Courage is in giving unreservedly and in empathy

  • Courage is outward looking
  • is hurting release
  • is trusting peace
  • is sacrificial love

Wednesday, October 26, 2011

Life. And Love. And Why.

Why does Popeye keep his spinach until the finish?

Why do you catch the bug the night before an important presentation?

Why do you get pulled up for the one lapse?

Why don't we treat others the way we would like to be?

Why is 'life's-too-short' used as the reason to throw it away?

Why is bitterness all-consuming?

Why do we try to change others? People do not change. It has nothing to do with you.

Why do we live as if we'd never die?

Why does disease show up, after it's too late?

Why must it be so hard to avoid hurt, when you can?

Why do you continue to love the one who continues to cause you pain?

Why is it difficult to do the good you want to do?

Why is it easy to commit the mistakes you never meant to?

Why are you asked to 'follow' your heart? You should be 'leading' your heart.

Why don't we see that love always protects, always trusts, always hopes, always perseveres?

Love is not self-seeking, is not easily angered, keeps no record of wrongs. Why is love the theme of all songs, yet the least understood?

Why is it that what you fear the most, happens to you?

Why do you fall the hardest when you think you're standing firm?

Why do you hit the ground running when you lose your way?


Nobody said it'd be easy. Nobody said it would be so hard.

Sunday, May 29, 2011

A year older. Two steps forward. One step behind.

Two hours too early to leave on a jetplane - out of namma Bangalore into amchi Mumbai, to 'celebrate' the birthday.

You see, it was the India-Pakistan cricketing blood-bath. Fewer people on the streets than in a graveyard on a full-moon night.

No pearls of wisdom. Some insights, distilled and now brewing over. In no particular order..


- Daily living ought to work out of a to-do list. Write it down. Check it off.

- No matter how many times you fall.. Get up. Every single time.

- Life is uncertain. That's no excuse to not have a plan.

- No matter how you feel.. Get up. Dress up. Show up.

- Hunger for growth. It's the ultimate elevator pitch.

- God is alive and kicking. Why thirst by the fountain-side..

- Make a decision. Stick to it.

- Do right. Sand castles come crashing down.

- People - They'll forget what you said. They'll forget what you did. They will never forget how you made them feel.

- Love as if you've never been hurt.

- Note to self: No chai like ghar ki chai. Dip-dip chai is simply not the same.

Saturday, January 29, 2011

Cure for the pain

As I write this, I'm living out the rough and tumble of simple living. My grandmother's home in Kerala has the basic conveniences of modern existence, yet seems to prove the classic adage right- the more things change, the more they remain the same.

Daily living's uncluttered here. Schedules rarely heave. All 'early-to-bed, early-to-rise'rs. Chores begin at dawn, and follow each other in routine humdrum.

Women have an equal share of voice in household matters. Every home no matter how poor, believes in giving their children decent education, sincere in the conviction that a good job holds the key to upward mobility. All hard workers, they believe in earning the bread they bring home to their families. Which is also why, grinding poverty is almost non-existent.

Outwardly, not much has changed. I see the same tea shop, I'd seen as a goo goo eyed girl, with its fresh 'chaya/kaapi ' aroma wafting through the antediluvian atmosphere, mingling with the unhurried buzz of activity around.


This wasn't meant to be a character sketch of a malayalee, but the culmination of an insight gathered over the past week of rumination.

Because, beneath the deceptive calm, there's many an instance of brewing and settled storms. A private grieving behind the 94-year old collection of my grandmother's wrinkles. Unspeakable in its depth, but solid in its reality. A wrenching agony transcending the cherubic smile of a bright-eyed kid, left in the wake of it's mother's passing.

Yet, life goes on. Simply, because there are no answers. Doesn't matter how loud and how often you scream out your questions.

Life, then, is largely an unbroken stretch of sorrow, occasionally interspersed with happiness and ever so sporadically intermingled with bitter-sweet moments, where you think you've lived a lifetime.

I have no answers. My pain is also my remedy.

Thursday, December 2, 2010

Random thoughts & Catharsis

1. Soar:

I like how a plane soars into the sky. The one moment in time, when that most marvelous of engineering feats, leaves the world behind. I drop whatever else I do, and that singular point of take-off & lift-up holds my undivided attention. It holds poignant significance for me.

2. Travel:

As I write this, I'm far from being a globe-trotter. But I've realized over the past year of intra-country travel, that visiting far-flung places, features eminently on my 'Things-to-do-before-I-die' list.

3. The Unnamed & The Unknown:

There have been people I met in my walk, who fulfilled a purpose - with a timely word, a helpful hand, or an unforeseen insight. I was grateful. I was responsive to their need too. Then, I moved on. That was okay. A natural drift. I made no effort to 'stay-in-touch'. On another time zone, can one meet someone, who's nothing like you in a most likely way, and you let that fierce guard down, and wonder, "if those walls you built up, were just glass on the outside?" Some relationships don't have to have a name. Someday, I'll heartbreakingly know..

4. The known:

You cannot walk on hot coals and not be scorched.
You cannot walk through fire and not be burned.

Saturday, September 18, 2010

A real short story

He had big brown eyes - the color of earnestness. 

His soft, wavy hair fell over his forehead. He spoke haltingly, the words tumbling over each other, but he did so passionately. He was standing at the intersection of the busy road, vehicles streaming from all directions. 

He must have been looking at me, but when I caught his eye, he blinked away. Maybe he made up his mind, and he stood a few paces behind me and my friend. 

I turned and looked at him. He smiled,” Muhje paise nahi chahiye”. 

‘Ask and it will be given to you’ 

“Toh kya chahiye?”, I asked. He pointed to a few notebooks in his hand. “Char subjects hai school mein, teen book chahiye har subject ke liye”. 

I looked at my friend, who seemed moved but said he’d go with my intuition on whether the kid had a genuine need. I considered the boy and gave it a thought…but only about which bookstore to go to. 

‘Seek and you shall find’ 

We walked, navigating the traffic. He studied in a “gohmment” school in the 5th standard. His mother worked in a hotel near where they stayed and he didn’t have a father. His brother studied in the third standard, he said, sticking 3 proud fingers close to my face. All his words were punctuated with vigorous nodding of the head and pointing of fingers. Every expression was honest and endearing. 

We arrived at the bookstore and bought notebooks and a box of pencils for him. He’d taken a bus to get there, only knowing that he had to get notebooks. His childish mind saw no barrier to the achievement of his desire. I asked why he chose to travel all the way from where he stayed. He didn’t want his mother to be ashamed, he said. 

‘Knock and the door will be opened to you’

He clutched his new possessions close to his chest and promised to study well and grow up to be a good man. I gave him my number. 

I wouldn’t be too surprised if I heard from him, after many, many years. 

And I wouldn’t be surprised at all, if I never did.

Saturday, May 29, 2010

When I’m weak, then I’m strong






The last 2 two years have been the hardest, in my living memory. I’ve felt elated and abandoned. Strong and exhausted. Felt the presence of God and stony silence.
Much of what I’ve been through, I felt, doesn’t make sense. I’ve argued, bargained, rationalized and went still.

Be good and you get good, right? Isn’t that how it should be? But then, God, as I’m discovering, is more interested in our character than our comfort (Rick Warren).

By grace, I’ve become more outward looking. Your own problems seem insignificant when you take a good, hard look at someone else’s suffering. And your life, a bed of roses, in comparison with someone else’s.

It’s been a month, since I’ve been visiting children living with cancer, at a cancer institute nearby. These are kids, of all ages, shapes and sizes, sharing a ravaging disease in common – at different stages of invasion. They seem bright-eyed, eager to learn and content in their little drawings, games and stories – unaware of the devastation within their bodies. They know only joy, innocence and the daily routine of medications, which they handle in a matter-of-fact way.

They’re from different parts of the country, different schools that they don’t go any longer to, and different families – each with a private grief of its own.

Being part of their joy adds to mine, as I bring them books, help them read, write, draw, play with blocks, color and sing. Do they ponder why they lose hair, have bulging stomachs and protruding veins.. I find myself wondering what goes on in the little expanse of their guileless hearts and look up to see an ear-to-ear melting smile..

I don’t know what tomorrow holds – but knowing I’m significant, of great and eternal worth with a purpose while here on earth, gives me strength to plough on and face tomorrow. Whether or not I have the answers to all questions – disappointment with God is better than disappointment without God.

“This is the true joy of life: the being used up for a purpose recognized by yourself as a mighty one, being a force of nature, instead of a feverish, selfish little clot of ailments and grievances, complaining that the world will not devote itself to making you happy” (George Bernard Shaw)

(These kids can use storybooks and funds – if you find it in your heart to contribute – please drop me a line)

Thursday, April 29, 2010

Inspiring social change

Leadership is a common word. Everyone uses it. Many books have tried to capture some part of its essence. Some think leaders are born and that one either has it in him to be a leader or does not. Others think great necessities call forth great leaders. In the words of Warren Bennis,the management writer, ― Leadership, like love, is something everybody knows exists, yet is difficult to define.

Ralph Waldo Emerson used to greet old friends with, ― What‘s become clear to you since we last met? Writing this article, is an opportunity to reflect on that question and what‘s become clear to me is how much one can learn just from observing other lives. Our experiences at the ― Leaders of Tomorrow program served to some extent, to manifest how young people can be trained to take charge; of their lives, their careers and their futures. In the following description, we have tried to explain what difference this training, provided at a young age to students, who otherwise may never have such an opportunity, made to their lives. 'Leaders of Tomorrow' is a program conducted by Dr. P.N. Singh‘s Foundation. The training is imparted to students at Rameshwar, Patuck and other schools in the city of Mumbai.

Mumbai – the land of dreams and maddening paradoxes. Sprawling highrises and heartwrenching poverty. Children at international schools preparing for the opportunities offered by the globalized world and those who work the streets, just to earn their next meal. In this city that never turns anyone away, our 2 week experience at the foundation, opened our eyes to one of the selfless efforts made by determined people to bridge some of the opportunity gaps.

The Foundation launched its Leaders for tomorrow project in 1998 for under privileged school children. It is a one year part time program in class ninth where trainers teach students skills like goal setting, time management, mind control, motivation and public speaking. The project aims at developing self-confidence and improving self-worth in participants so that they are prepared to assume leadership positions in the professions they choose. The course is free of charge and is conducted in various languages like Marathi, Hindi and English. The project has about 33 trainers, all professionals from H.R and other fields. For this project, 30
students, on an average are selected from Class IX by the principals of the respective schools. The students selected are financially backward and are academically inclined. At the end of the program the students are awarded with a certificate by the foundation.

Various aspects of personality development such as self esteem, concentration, habits, memory development,speed reading, communication, creativity, goal setting, time management, attitude, values,stress management, mind control and social behavior are covered by the foundation. On 16th January, 2006 the foundation initiated the India scholar awards. These are handed out every year to well deserving students selected on the basis of merit, which provide them with financial assistance to pursue their graduation.

We also managed to meet some students who had attended this program in the years 2003and 2004. Most of them stay in the slums and needless to say, have not been exposed to any kind of training in terms of personality development and language. We wanted to find out the impact this unique initiative has had on these young students and how it has influenced the career choices they made or were planning to make.

On our journey, we were led around by one of the students, Jitendra, who wove in and around the slums, tirelessly introducing us to people. One of the things that moved us was the courteous treatment given to us. These were poor people, who did not hesitate in offering us food, being short of it themselves. On interacting with students who were trained by the foundation, we were left with no doubt as to the effectiveness of the training and the positive difference it made to their young aspirations.

There were those students, who wished the workshop stayed in longer touch with them but they seemed glad to answer our questions and remembered all the training sessions and their trainers with gratitude. The choices they were equipped to make prepared them for their work lives and contributed in enabling them to choose their careers. Surprisingly, not many were keen on choosing that coveted area of higher education – MBA. What interested them more,were fields of engineering; one student, being particularly fascinated by aeronauticalengineering, and refreshingly, some wanted to know how to gain an entry into the UN.

It was heartening to see wings being provided to the dreams of these young children. These kids are marginalized, like so many in our city. It gave us particular joy to hear the case of a young girl, trained by the foundation, who competed at the national level for a public speaking title, with students from well-heeled schools; and won. These were students who learned just for the joy of learning. They could not afford to take education and a good career for granted,unlike many of us. They had a genuine desire to know more, to make something of themselves and they were clay in the hands of those who wished to mould them.

We could sense their joy from the bright glint in their eyes and their happiness from the words they said. The children were glad that someone cared and their enthusiasm glowed from their faces. Much of the effectiveness of the training arises from the fact that these students are caught young; trained when their beliefs are still being crystallized and taught while they still dared to dream.

Even as we applaud those at the foundation, we realize, certainly, more of such selfless efforts are needed. How can someone like you and me contribute to such initiatives? We‘d say: Time, Money and Support. Any of these, would be investments in the future of such children that will earn rich dividends in the days to come. Along with us, they can also be leaders, learning to take charge of their situations, instead of being pushed around by circumstances. The times we spent with the children served as an eye-opener and to be a part of their happiness, we consider a joy and a privilege.

(Written for the college magazine, 2009)